Work directly with users to ensure they can get the most value from the platform.
Answer questions through Intercom, Slack, phone, or email.
Provide technical support, requiring understanding of API documentation and SaaS tools.
Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and
Participate in an on-call rotation for timely support and continuity of customer needs.

🎯 Requirements

2+ years in a customer-facing role (need not be technical)
Technical background through experience or education
Conversant in SQL or willing to learn the basics and advanced topics
Strong discovery and interpersonal skills
Intellectual curiosity, high ambition, humility
Excellent verbal and written communication

🎁 Benefits

Salary range: 90,000 - 115,000 CAD per year
Meaningful equity compensation in the form of ISO options
Early exercise and 10-year post-termination exercise window
E-Verify participation post-hire

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