Customer Success Engineer (CSE), GPU Cluster

📋 Description

• Named technical owner for a strategic customer across compute, networking, storage, and facilities.
• Drive engagement with regular cadences: status reports, steering meetings, QBRs, and EBRs.
• Translate customer feedback into input for Engineering, Product, and Infrastructure roadmaps.
• Lead issue lifecycle management, escalation, and RCA across all infrastructure domains.
• Own end-to-end RMA coordination and hardware lifecycle for large GPU deployments.
• Maintain expertise across GPU compute, fabric, and large-scale storage; advise on config and incident resolution.

🎯 Requirements

• 5+ years in a customer-facing technical role, with 2+ years in dedicated technical account management or solutions architecture for large-scale AI or HPC infrastructure
• Deep expertise in GPU infrastructure — GPU health diagnostics, RMA workflows, and hardware acceptance testing
• Hands-on experience with large-scale Ethernet and InfiniBand fabric architecture
• Working knowledge of enterprise storage systems, including high-density NVMe, parallel file systems, and metadata infrastructure
• Experience with DC operations, facilities coordination, and hosting provider SLA management
• Proficiency in Python, Bash, or infrastructure automation tools preferred

🎁 Benefits

• Startup equity
• Health insurance
• Other benefits
• Remote work flexibility