Customer Success Engineer

📋 Description

• Act as a trusted technical advisor and primary post-sale technical contact, building strong
• Collaborate with Customer Success Managers to understand customer objectives, success criteria
• Guide customers through onboarding, implementation, integration, configuration, and product
• Provide proactive technical recommendations and best practices to improve product usage, customer
• Troubleshoot complex technical issues and coordinate with Support, Engineering, Product, and
• Translate customer feedback, technical challenges, and recurring issues into actionable insights

🎯 Requirements

• At least 3 years of experience in Customer Success Engineering, Solutions Engineering
• Strong technical understanding of on-premises platforms, cloud technologies, APIs, Identity and
• Proven troubleshooting and analytical skills, with the ability to investigate complex technical
• Ability to communicate technical concepts clearly and guide customers through practical solutions
• Excellent communication, presentation, relationship-building, and stakeholder management skills.
• Experience collaborating cross-functionally with Product, Engineering, Support, Sales, and Customer

🎁 Benefits

• Opportunity to work on innovative cybersecurity solutions designed to secure critical
• A customer-facing technical role combining problem-solving, strategic consulting, and product
• Exposure to enterprise customers and complex technical environments.
• Close collaboration with multidisciplinary teams across Customer Success, Support, Product, and
• Opportunity to influence product development through customer feedback and technical insights.
• Professional growth in the cybersecurity, cloud technology, and secure connectivity sectors.