Customer Success Engineer - Sydney

📋 Description

• Become a Neara expert: Get deeply proficient in the platform and the models behind it, so you can
• Get hands-on with model builds: Help stand up and refine network models and solutions, like
• Drive adoption that sticks: Enable customer teams to use Neara confidently, through hands-on
• Make sure the value lands: Track delivery against scope and business outcomes, and help customers
• Be the go-to technical contact: Build trusted relationships with the engineers and teams using
• Spot the next opportunity: Notice new pain points and business drivers that Neara can solve, and

🎯 Requirements

• Customer-facing experience: Experience working with enterprise customers and stakeholders, from
• Technical curiosity and fluency: Comfort with enterprise software platforms and deployments, and a
• Commercial awareness: An understanding of how technology creates value for a business, and
• Clear communication: You can explain complex technical topics simply, to engineers and executives
• Outcome-first thinking: You work back from what a customer needs to achieve to the technical
• Relationship building: You build trust through credibility, authenticity and transparency, and you

🎁 Benefits

• Competitive salary + ESOP. Significant career development and growth opportunities.
• Fully flexible working arrangements with a well-stocked office in Redfern.
• Highly meritocratic, non-bureaucratic, and no-ego work culture.
• Regular company events.
• The opportunity to work on complex, meaningful products and real-world problems.
• The opportunity to play a direct, critical role in the trajectory of a high growth company.