Customer Success, Enterprise

📋 Description

• Act as founding member of EMEA Enterprise CS team and help build function from ground up
• Manage and grow relationships with embedded finance and enterprise clients (1000+ employees)
• Own customer lifecycle from implementation/go-live through adoption, expansion, renewal
• Build trusted relationships with senior stakeholders, technical teams, operational contacts
• Lead complex implementation and onboarding programs, coordinating stakeholders to timelines
• Serve as primary escalation point for operational, technical, and service-related issues

🎯 Requirements

• 5+ years in Customer Success, Account Management, Solutions Delivery, or related role
• Experience with complex organizations, multiple stakeholders, long implementation cycles
• Fintech, payments, banking, APIs, or embedded finance experience highly desirable
• Strong relationship building and communication with all seniority levels
• Commercially minded with ability to identify opportunities for customer value and growth
• Experience with Google Workspace, Salesforce, SQL, Looker, and Zendesk