Customer Success Executive

📋 Description

• Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning
• Collaborate Strategically: Partner with Account Executives to create and execute integrated pre-
• Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the
• Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet
• Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently
• Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative

🎯 Requirements

• BA/BS or equivalent required, Master’s degree preferred.
• A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm
• Demonstrated success in running large-scale, strategic accounts and exceeding business objectives.
• Strong experience in identifying and solving complex business problems and aligning solutions with
• A history of working across multiple functions and driving alignment in large, matrixed
• Strong experience building relationships with C-level business leaders, including within some of