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Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre-
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative

Experience in leveraging or critically thinking about how to integrate AI into work processes
Experience in Delivery and understanding large scale implementations in the public sector.
Educational Background: BA/BS or equivalent required, Master’s degree preferred.
Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier
Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding
Business Acumen: Strong experience in identifying and solving complex business problems and

Customer Success Executive

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