Customer Success Field Operations Director

📋 Description

• Act as the trusted advisor and partner to Customer Success leadership with credibility and
• Implement and execute the Coupa Revenue Operating Model across the Customer Success organization
• Provide leadership and counsel to Customer Success leaders to implement objectives and cadences —
• Own the operating rhythm for renewal forecasting, including available-to-renew (ATR) management and
• Drive book-of-business segmentation, coverage, and capacity planning processes and related
• Develop and implement best-practices, processes, and cadences to establish quality, accuracy, and

🎯 Requirements

• Strong executive presence and communication skills, and an ability to lead through influence and
• Solid leadership skills with the ability to act independently
• Ability to manage and influence stakeholders
• Strong understanding of the post-sales customer lifecycle — renewals, retention, and expansion —
• Excellent analytical skills combined with strong problem solving and organization skills and a high
• Sharp business acumen and judgement, and strong project management skills

🎁 Benefits

• Global Wellness Days: two designated, company-wide paid wellness days off each year
• Birthday Time-Off: a paid day off on your birthday or another day of your choice within your
• Volunteer Time Off (VTO): 40 hours of paid VTO annually to support community initiatives and
• Employee Assistance Program (EAP): free, confidential, 24/7/365 counseling and resources for
• Business Travel Protection: Zurich Travel Assist provides medical, safety, pre-trip planning, and
• Referral Bonus Program: generous monetary referral bonuses for successful referrals