Customer Success Lead

📋 Description

• Lead, coach, and develop a small Customer Success Management (CSM) team
• Own the overall health, retention, and expansion of the customer portfolio
• Personally manage the most important and complex customer relationships
• Oversee customer onboarding, data migration, implementation planning, and go-live activities
• Develop, standardize, and continuously improve customer success processes and playbooks
• Represent customer needs to Product and Engineering teams

🎯 Requirements

• Strong track record of managing complex B2B customer accounts and software implementations
• Experience leading, mentoring, or coaching colleagues
• Experience in recycled materials, metals, commodities trading, or related supply chain industries
• Proven ability to manage senior stakeholders and resolve escalations
• Experience overseeing implementations, onboarding, data migration, integrations, and go-live
• Comfort working with technical topics such as data configuration, document workflows, data imports

🎁 Benefits

• Remote work from Europe
• Significant responsibility for strategic customer relationships, team development, and Customer
• Professional growth: build leadership capabilities while shaping processes and standards
• Impact the digital transformation of the circular economy
• Work with a digital platform combining B2B marketplace, real-time data integration, and predictive
• Partner with Product, Engineering, Sales, and senior leadership