Customer Success Leader, Majors - Asset Management

📋 Description

• Lead and develop the team
• Own portfolio outcomes
• Drive measurable customer value
• Lead executive engagement and customer escalations
• Align teams around customer priorities
• Influence product direction

🎯 Requirements

• 10+ years of experience in customer success, account management, consulting or professional
• A track record of delivering retention and expansion outcomes across complex enterprise accounts
• Experience building strong teams through coaching, clear expectations and thoughtful performance
• The ability to earn executive trust, lead difficult customer conversations and influence decisions
• Strong analytical judgment, including the ability to interpret adoption data, assess account risk
• Experience helping organizations adopt new technology in regulated environments, with an

🎁 Benefits

• The opportunity to develop a strong team working with leading asset managers
• Close collaboration with Harvey's leadership and product teams on complex customer challenges
• The chance to help legal teams turn advances in AI into lasting improvements in how they support