Customer Success Leader, Majors

📋 Description

• Lead and develop the team.
• Own portfolio outcomes.
• Drive measurable customer value.
• Lead executive engagement and customer escalations.
• Align teams around customer priorities.
• Influence product direction.

🎯 Requirements

• 10+ years of experience in customer success, account management, consulting or professional
• A track record of delivering retention and expansion outcomes across complex enterprise accounts
• Experience building strong teams through coaching, clear expectations and thoughtful performance
• The ability to earn trust with senior stakeholders, lead difficult customer conversations and
• Strong analytical judgment, including the ability to interpret adoption data, assess account risk
• Experience helping organizations adopt new technology and change established ways of working, with

🎁 Benefits

• Competitive compensation including salary and equity
• Opportunity for personal, professional, and financial growth
• Work with a fast-moving, mission-driven team
• Equal opportunity employer
• Reasonable accommodations for applicants with disabilities