Customer Success Manager

📋 Description

• Strategic Account Management: Develop deep, multi-threaded relationships with key executive
• Onboarding & Time to Value: Partner with Implementation and Professional Services teams to
• Adoption & Risk Mitigation: Proactively monitor portfolio health, user engagement, leverage AI
• QBRs / Executive Business Reviews (EBRs): Prepare and facilitate strategic, metrics-driven
• Growth & Commercial Partnership: Partner closely with Account Executives and Account Managers
• Customer Advocacy & Escalation: Serve as the primary point of contact for strategic account

🎯 Requirements

• 7+ years of customer-facing experience in B2B SaaS Customer Success or Strategic Account
• Strong domain knowledge in IT infrastructure, Identity & Access Management (IAM), Directory
• Proven track record of building trust and commanding credibility with C-suite IT leaders, VPs, and
• Ability to synthesize complex customer requirements, evaluate account health metrics, and construct
• Outstanding verbal, written, and presentation skills, with an ability to translate complex
• A self-starter with strong organization, project management, and cross-functional leadership skills

🎁 Benefits

• Multiple medical plans including high deductible HSA plan with employer contribution
• Dental insurance
• Vision insurance
• Flexible spending account (FSA)
• Employee assistance program (EAP)
• Short- and long-term disability