Customer Success Manager (12month FTC)

📋 Description

• Manage a portfolio of 300 automotive dealer customers using a digital-first approach.
• Be the primary contact for customers, delivering proactive support and tailored solutions.
• Use insights and performance data to boost product adoption, engagement, and retention.
• Educate customers on new features and ways to maximise the value of their subscription.
• Identify growth opportunities through subscription optimisation and add-ons.
• Collaborate with Advertising Specialists, Account Executives and Onboarding teams to ensure a seamless journey.

🎯 Requirements

• Experience in Customer Success, Account Management or Client Services in SaaS/tech.
• Passion for building strong customer relationships and helping clients succeed.
• Confidence using data and insights to identify opportunities and communicate value.
• Excellent communication and stakeholder management, able to engage customers remotely.
• Strong organisational skills to manage multiple priorities in a fast-paced environment.
• Proactive, commercially minded with focus on retention, growth and continuous improvement.

🎁 Benefits

• Hybrid working: remote plus in-person collaboration.
• Flexible working arrangements, including part-time options.
• Recognition as one of Australia’s Best Workplaces.
• 24 weeks parental leave for primary carers; 4 weeks secondary; 6 weeks gender-affirming care.
• Regular hackathons and continuous learning opportunities.
• Inclusive, diverse workplace with wellbeing initiatives.