Customer Success Manager

📋 Description

• Own the client relationship end to end, serving as the primary point of contact throughout the
• Prepare and lead recurring client check-ins, ensuring each conversation has clear objectives
• Capture meeting notes using tools such as Granola or Otter.ai and translate discussions into
• Establish and maintain a consistent client cadence, including calls, follow-ups, action tracking
• Triage client needs proactively, identifying when accounts require additional support, a focused
• Monitor open items and follow through consistently to ensure no client request, opportunity, or

🎯 Requirements

• Previous experience in customer success, account management, client services, or a similar
• Demonstrated ability to manage client relationships proactively, with a focus on retention
• Strong organizational skills and the ability to turn unstructured conversations into clear plans
• A proactive, ownership-driven mindset with the persistence to identify risks, follow up on open
• Excellent, fluent English with the ability to communicate naturally and confidently in real time
• Warm, approachable communication style with a strong ability to build trust and rapport with

🎁 Benefits

• Compensation of $4,000 USD per month.
• Fully remote working arrangement.
• Opportunity to work in a high-trust environment with significant autonomy and ownership.
• Direct exposure to client strategy, relationship management, and operational decision-making.
• Opportunity to work with AI-focused tools and develop practical experience in an AI-first business
• Collaboration with a distributed international team across multiple regions.