Customer Success Manager

📋 Description

• Building strong customer relationships and acting as the Wrike advocate to our customers throughout
• Partnering with customers to establish clear business goals, timelines, priorities and metrics of
• Creating, executing and managing comprehensive engagement and communication strategies that
• Serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on
• Collaborating with multiple teams on a regular basis (Sales, Professional Services, Support
• Monitoring the entire book of business and working towards targets, leveraging key account metrics

🎯 Requirements

• Full fluency in English, and German or French (Nice to have)
• 5+ years experience in Customer Success Management or customer facing-role supporting enterprise
• Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
• Ability to build and maintain strong relationships with a diverse set of clients, including senior
• Knowledge and hands-on experience in project management, business process redesign, and change
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly

🎁 Benefits

• 25 days of holidays
• Cafeteria (Benefit plus) 40,000 CZK annual budget
• Meal vouchers 4000 CZK monthly
• Sick leave compensation
• Private healthcare membership (Canadian Medical)
• Pension plan