Customer Success Manager

📋 Description

• Building strong customer relationships and act as the Wrike advocate to our customers throughout
• Partnering with customers to establish clear business goals, timelines, priorities and metrics of
• Creating, executing and managing comprehensive engagement and communication strategies that
• Serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on
• Being a Team Player, collaborating with multiple teams on a regular basis (Sales, Professional
• Monitoring your entire book of business and work towards targets, leveraging key account metrics to

🎯 Requirements

• Full fluency in English, German or French (nice to have)
• 5+ years experience in Customer Success Management or customer facing-role supporting enterprise
• Experience working with Marketing teams, Professional Services, IT teams, PMO teams
• Ability to build and maintain strong relationships with a diverse set of clients, including senior
• Knowledge and hands-on experience in project management, business process redesign, and change
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly

🎁 Benefits

• 28 calendar days of paid vacation
• Sick leave compensation
• Life insurance plan
• Health insurance plan
• Fitness plan (800 EUR/year)
• Parental leave