Drive engagement and maximize customer value through software adoption and onboarding programs
Monitor customer health and proactively reach out to ensure value from Mindbody tools
Identify opportunities for account growth via upselling and expansion
Collaborate with Sales, Onboarding, Support, Payments, Product, and Marketing teams
Engage customers through scalable communication methods and track data to mitigate churn

🎯 Requirements

Bachelor’s Degree or equivalent work experience
Three (3) years in customer success, sales, or account management
Ability to quickly learn the Mindbody platform and translate to customer needs
Strong cross-functional collaboration and teamwork orientation
Excellent verbal and written communication skills
Experience in SaaS environment; fitness/health industry is a plus

🎁 Benefits

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