Customer Success Manager

📋 Description

• Expertly manage a portfolio of crypto, payments or FX accounts, developing relationships, managing
• Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers
• Identify/track adoption and growth opportunities within existing clients
• Organise monthly/quarterly reviews with customers to minimise friction and churn risk
• Work with Account Managers to identify upsell and renewal opportunities
• Represent the customer internally as a stakeholder for product, marketing and other internal teams

🎯 Requirements

• Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar.
• Experience supporting Crypto and/ or Payments customers
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Analytical mindset with the ability to derive insights from data.
• Familiarity with CRM software and tools.

🎁 Benefits

• Fair and competitive salary
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate growth minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world to collaborate with your colleagues
• An open and creative environment where you can help us define the future of BVNK, its culture, and