Own and manage a defined portfolio of customer accounts, acting as the primary point of
Drive customer retention and ensure renewals are completed accurately and on time.
Develop, maintain, and execute customer success plans, identifying and delivering opportunities for
Take ownership of customer health metrics and Net Promoter Score (NPS), actively driving customer
Serve as the customer advocate, ensuring timely, effective resolution of customer questions
Represent the voice of the customer internally, sharing insights and proactively highlighting risks

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