Customer Success Manager

📋 Description

• Manage and service a dedicated book of business; identify growth and retention opportunities.
• Build relationships with admins and executives; align Justworks solutions to objectives.
• Drive customer value and satisfaction through regular check-ins and reviews.
• Triage, oversee, and/or service customer queries; educate and route to internal teams.
• Champion the Justworks brand and product; articulate value to customers.

🎯 Requirements

• 2-4 years in account/relationship management or customer success.
• B2B lead gen in high-velocity SaaS/PEO/Fintech; Salesforce, SalesLoft, LinkedIn Sales Navigator or ZoomInfo required.
• Healthcare, HR, or insurance industry experience preferred.
• HR Tech/SaaS experience is a plus.
• Excellent organizational, written, and verbal communication skills.
• Able to simplify complex topics and solve problems in a fast-paced environment.

🎁 Benefits

• Competitive benefits, wellness programs, and company retreats.
• Total Rewards philosophy and comprehensive perks.
• DEIB report and diversity commitments.
• Reasonable accommodations for candidates and employees.