Customer Success Manager

📋 Description

• Build strong relationships with agency stakeholders to grow Japan presence
• Educate agencies via workshops, training, and 1:1 meetings
• Collaborate with Agency Partners to secure new advertisers via agencies
• Manage non-NAL campaigns: planning, setup, launch, optimization, wrap-up
• Serve as primary agency contact, coordinating with internal/external stakeholders
• Create scalable resources and enablement materials for the Japanese market

🎯 Requirements

• Bachelor's degree in Sales/Advertising/Marketing/Business.
• 3+ years in digital media planning/buying; biddable a plus.
• Strong digital media knowledge with growth mindset.
• Deep knowledge of Japan's media/agency landscape; relationships a plus.
• Solid grasp of advertising metrics and ecosystem.
• Proven ability to educate and influence agency stakeholders.

🎁 Benefits

• Hybrid work: Tokyo office with 2-3 days in the office per week
• Flexible work from home options
• Inclusive culture and equal opportunity employer
• Accommodation and support during the interview process if needed