Manage and nurture customer accounts with daily communication and online marketing expertise
Help customers refine online marketing strategies and resolve advertiser issues
Own and grow your book of business; develop vertical expertise (e-commerce, travel, etc)
Develop knowledge of Smartly tools and digital marketing to solve problems
Build strong relationships with customers and platform partners such as Meta, Pinterest, Snapchat, TikTok
Collaborate with customers and product teams to maintain fast feedback loops

🎯 Requirements

3+ years of paid digital advertising across platform partners
Experience in a customer success or similar role
Proactive problem-solver with a can-do attitude
Comfortable tackling technical challenges with engineering teams
Able to translate data into actionable insights
Strong English communication; able to engage diverse audiences

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