Customer Success Manager

📋 Description

• Managing the entire Customer Journey for an assigned portfolio of Customers.
• Partner with Customer Success Engineers to identify and drive customer objectives
• Define and execute Customer Success Plans that drive both adoption and value.
• Be a trusted advisor for customers, communicating upcoming product changes, enhancements, and
• Work with customer stakeholders, executive sponsors, and partners to drive business value and
• Identify risks, manage escalations, and collaborate cross-functionally within Orca.

🎯 Requirements

• Bachelor's degree or equivalent work experience.
• 5+ years experience in customer success, account management, engagement management, or pre-sales
• 5+ years of experience working with Cloud Security, Cybersecurity, or SaaS products.
• Ability to communicate and operate at various organizational levels both internally and externally.
• Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud.
• Knowledge of and experience working in the Cloud Security industry.

🎁 Benefits

• High-growth: Consistent milestones, significant growth in employee base, customer reach, and
• Disruptive innovation: Pioneers of agentless technology in cloud security.
• Well-capitalized: Backed by investors like Capital G, ICONIQ, GGV, and SVCI.
• Respectful and transparent culture: Accessible executives, knowledge sharing, employee influence.