Customer Success Manager

📋 Description

• Build strong executive level relationships to increase product adoption and customer sentiment, as
• Analyze customer's product usage data to recommend features, settings, or modules that will enhance
• Proactively build customer strategies and success playbooks and monitor results
• Maintain an expert level understanding of the GoodTime product suite (technical and workflow)
• Deeply understand the TA industry to identify new opportunities and connect customer challenges
• Work cross-functionally to deliver an incredible customer experience

🎯 Requirements

• 4+ years of experience in Customer Success Management or Customer Onboarding with complex software
• 3+ years of experience conducting QBRs
• Recruiting, ATS and/or HR Technology is highly preferred
• Superior communication, presentation, and interpersonal skills
• Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is
• Someone who finds solutions to problems without being given all the answers

🎁 Benefits

• Remote first culture
• Health, Dental, and Short-term Disability plans, with generous employer contribution
• Flexible time off
• 8 week Parental Leave (including adoption placement)
• $500 home office reimbursement
• Up to $500 towards self-selected learning and development