Customer Success Manager

📋 Description

• Own the day-to-day and executive relationship for a portfolio of enterprise carrier customers
• Run the operating rhythm for your accounts: recurring business reviews, performance reporting
• Build and deliver executive-level business reviews that connect platform performance to the
• Own escalations end to end, from first signal through resolution and customer follow-up
• Translate customer needs into prioritized work with Product and Engineering, and make the case with
• Identify expansion and adoption opportunities inside your accounts, and work with Sales on the path

🎯 Requirements

• 4 or more years in customer success or account management, ideally at a SaaS or technology company
• You have owned enterprise customer relationships directly, including executive stakeholders, and
• Energized by complex problems and comfortable being the person accountable for the answer.
• Fluent working cross-functionally with Product, Engineering, Compliance, and Sales, and effective
• Skilled at building and delivering polished, client-facing presentations for executive audiences.
• Strong analytical instincts. You work with data directly and use it to make a case, not just to

🎁 Benefits

• Competitive salary and equity based on role
• Policies and managers that support work/life balance, like our flexible paid time off and parental
• 100% paid-premium option for medical, dental, and vision insurance
• Lifestyle stipend to support your physical, emotional, and financial wellbeing
• Flexible work-from-home policy and open to remote
• Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for