Customer Success Manager

📋 Description

• Manage a portfolio of 300 automotive dealer customers with a digital-first approach.
• Be the primary contact, providing proactive support and strategic guidance.
• Use insights and platform data to boost product adoption and retention.
• Educate customers on new features to maximise subscription value.
• Identify opportunities to grow value via upsell and additional products.
• Collaborate with Advertising, Account Executives and Onboarding teams to ensure a seamless lifecycle.

🎯 Requirements

• Experience in Customer Success, Account Management or Client Services within SaaS/tech.
• Passion for building strong customer relationships and helping customers achieve goals.
• Ability to use data and insights to identify opportunities and communicate value.
• Excellent communication and stakeholder management, able to influence remotely.
• Strong organisational skills with ability to manage multiple priorities.
• Proactive, commercially minded with a focus on retention and growth.

🎁 Benefits

• Recognition as one of Australia’s Best Workplaces by Great Place to Work.
• Highly engaged, collaborative team with exceptional talent.
• Parental leave and gender-affirming care leave.
• Hackathons, learning opportunities and wellbeing initiatives.