Customer Success Manager

📋 Description

• Manage a portfolio of about 300 automotive dealer customers.
• Build trusted relationships through a digital-first engagement model.
• Partner with Sales, Advertising and Onboarding teams to deliver exceptional experiences.
• Use customer insights and platform data to improve adoption.
• Drive engagement and retention with data-driven actions.
• Educate customers on new features to maximise value.

🎯 Requirements

• Experience in Customer Success, Account Management or Client Services within a SaaS, technology or digital business.
• A passion for building strong customer relationships and helping customers achieve their business goals.
• Confidence using data and insights to identify opportunities and communicate value.
• Excellent communication and stakeholder management skills with the ability to influence and engage customers remotely.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• A proactive, commercially minded approach with a focus on customer retention, growth and continuous improvement.

🎁 Benefits

• Recognition as one of Australia’s Best Workplaces by Great Place to Work, a Family Friendly Workplace, a WORK180 endorsed employer.
• A highly engaged, collaborative team where you’ll learn from exceptional talent.
• 24 weeks paid parental leave for primary caregivers, four weeks for secondary caregivers, and six weeks paid gender-affirming care leave.
• Regular hackathons, continuous learning opportunities, and wellbeing initiatives.