Customer Success Manager

📋 Description

• Drive retention, adoption, engagement and long-term value.
• Own relationships for non-enterprise customers; provide proactive support.
• Use reviews, health checks and insights to maximise SaaS value.
• Collaborate with State Managers, AEs, Onboarding and Advertising teams.
• Deliver outcomes across a high-volume, mostly virtual portfolio.

🎯 Requirements

• 2+ years in Customer Success, Account Management or related roles.
• Proven ability to manage a large customer portfolio with high engagement.
• Strong relationship-building with business owners and decision makers.
• Experience conducting customer reviews and delivering value-based insights.
• Identify at-risk customers and implement retention strategies.
• CRM experience such as Salesforce, Dynamics or similar platforms.

🎁 Benefits

• Recognised as one of Australia’s Best Workplaces by Great Place to Work.
• Collaborative, engaged team with opportunities to learn.
• Generous leave: 24 weeks parental leave for primary carers; gender-affirming care leave.
• Regular hackathons, learning opportunities and wellbeing initiatives.
• Flexible working arrangements including part-time options.