Customer Success Manager

📋 Description

• Driving customer retention, product adoption, engagement and long-term value across a portfolio of
• Acting as primary relationship owner for non-enterprise customers, providing proactive support
• Engaging with customers regularly, conducting performance reviews, monitoring health, and educating
• Reducing churn, increasing customer satisfaction, identifying opportunities for tier optimisation
• Collaborating with State Managers, Account Executives, Onboarding and Advertising teams for

🎯 Requirements

• 2+ years' experience in Customer Success, Account Management, Client Services, Sales Support or
• Proven ability to manage a large customer portfolio
• Strong relationship-building skills with business owners and decision makers
• Experience conducting customer reviews and presenting performance insights
• Ability to identify at-risk customers and implement retention strategies
• Strong written and verbal communication and presentation skills

🎁 Benefits

• 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave
• Paid family and fertility planning leave
• Hybrid working combining remote work flexibility with in-person collaboration
• Flexible working arrangements including part-time options
• Recognition as Australia's Best Workplaces™ by Great Place to Work®, Family Friendly Workplace and
• Support of highly engaged, high-performing team with access to leadership