Customer Success Manager

📋 Description

• Respond to all customer queries in a timely, efficient and courteous manner.
• Make proactive account management phone calls and onsite visits to ensure customers receive maximum
• Demonstrate the benefits of payments and software and the value-added service.
• Provide analysis and recommendations to clients to improve their business practices.
• Train new and existing clients via Teams and in person.
• Resign existing clients once they come out of contract.

🎯 Requirements

• Entry-level Account Management experience or 1-2 years Customer Services experience.
• Ideally worked as a Club Manager or have experience running a gym/fitness club.
• Familiar with Direct Debit payments and various Club Management Systems.
• Desirable to have used Debitsuccess and/or Clubware or similar.
• Passion for the fitness & wellbeing industry.
• Not afraid to pick up the phone and call.

🎁 Benefits

• Unparalleled opportunities to learn and accelerated career development.
• Collaborative, team environment with people who truly love what they do.
• Gender Neutral Paid Parental Leave benefit programs.
• Unlimited access to LinkedIn Learning, 10% of your time devoted to growing you and your career.
• Access to mental health support.
• Flexible work arrangements.