Customer Success Manager

📋 Description

• Own a high-value Enterprise book; executive relationships across orgs
• Track real-time customer health across your full book
• Identify churn risk and expansion signals early; escalate timely
• Guide customers through scalable adoption of Chromatic and Storybook
• Conduct executive business reviews with senior stakeholders to drive ROI
• Collaborate with Solutions Eng, Sales, Product, and Engineering for CX

🎯 Requirements

• 3-6+ years in direct SaaS customer management
• Enterprise account ownership incl onboarding, renewals, expansions
• Executive presence with senior engineering/product leaders
• Data analysis to interpret usage and business metrics
• Highly organized with strong follow-through
• Curious, proactive; comfortable wearing many hats; loves developer tools

🎁 Benefits

• Fully remote position; US/Canada ETZ alignment
• Work with a cross-functional, collaborative team
• Opportunity to influence product strategy and roadmap
• Growth opportunities in a fast-moving startup
• Access to Chromatic's compensation philosophy and careers page