Customer Success Manager

📋 Description

• Own the customer journey from onboarding through long-term success and retention.
• Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and
• Drive platform adoption and customer value by helping organizations operationalize privacy best
• Build trusted relationships with customer stakeholders, including privacy, security, legal, and
• Proactively monitor customer health, identify churn risks early, and drive resolution plans.
• Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the

🎯 Requirements

• Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles
• Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA
• Experience working with privacy platforms or related technologies, including tools like DataGrail
• Strong project management and problem-solving skills with the ability to manage multiple customer
• Ability to build trusted relationships with both technical and business stakeholders
• Clear communication skills and confidence working with customer leadership teams

🎁 Benefits

• Equity
• Health insurance
• Dental insurance
• Vision insurance
• Remote-first working environment
• 401k savings plan