Customer Success Manager

📋 Description

• Own relationships with enterprise customers across lifecycle to drive adoption, retention, and
• Partner with customers to understand objectives and achieve measurable business outcomes.
• Onboard, activate, adopt, and engage customers with product education and strategic guidance.
• Monitor health, usage trends, and engagement to identify risks and opportunities.
• Develop strategies to improve retention, adoption, and account expansion.
• Identify renewal and growth opportunities and support negotiations.

🎯 Requirements

• Proven experience in customer success, account management, or a customer relationship-focused role
• Ability to drive adoption, expansions, and renewals.
• Strong relationship-building with customers and internal stakeholders.
• Analytical mindset with ability to interpret data and make data-informed recommendations.
• Strong organizational and process management skills.
• Excellent written and verbal communication; able to explain technical concepts to non-technical

🎁 Benefits

• Competitive salary range of $65,000 - $95,000 USD.
• Performance-based bonus opportunity of ~5-10% depending on level and performance.
• Fully remote work opportunity within the United States.
• Opportunity to work with enterprise customers and contribute to meaningful digital experiences.
• Collaborative and inclusive team environment built on transparency, trust, and respect.
• Professional growth opportunities and continuous learning support.