Proactively identify risks and ensure deployment health by advising on best practices and
Conduct comprehensive customer business reviews, analyzing technical health and operational
Own elements of the account plan that drive customer maturity and lifetime value, retention, and
Track and report progress against key business outcomes, forecast revenue retention and realization
Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer
Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s

🎯 Requirements

5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions
3+ years experience being accountable for customer health and revenue realization for a defined
Excellent verbal and written skills with the ability to influence technical and business outcomes
Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

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