Customer Success Manager

📋 Description

• Build custom Mutual Success Plans to align Salesloft strategy to the customer's business objectives
• Guide customers in prioritizing next steps on a Mutual Success Plan, managing multiple points of
• Partner with internal teams on tasks and projects that impact the broader team
• Review trends in customer data and proactively identify focus areas
• Create impactful QBRs and prioritize data based on insight and the 'so what' for each customer
• Identify unusual trends in the data and anticipate key follow-up questions from a customer

🎯 Requirements

• 3+ years of experience in a Customer Success role
• 1+ years of experience using Salesforce CRM, with intermediate to expert knowledge of components
• Previous experience in a SaaS/Technology company or fast-growing start-up preferred
• Superb listening skills and proven ability to dig deeper to uncover customer's true objectives
• High level of empathy
• Clear, confident, and compelling communicator in writing, conversation, and in front of an audience

🎁 Benefits

• Opportunity to build long-term, trusted relationships with key executives and influencers
• Own, drive, and affect change for customers with obsessive focus on their outcomes
• Work with amazing colleagues who exemplify 'team over self' core value
• Career path to Senior Customer Success Manager
• Inclusive and supportive workplace, Equal Opportunity Employer