Customer Success Manager

📋 Description

• Own a portfolio of strategic merchant accounts. Run the cadence, build the trust, become the person
• Drive real, measurable revenue growth through sharp, contextualized recommendations - promotions
• Protect account health before it's a problem. Proactive, data-driven monitoring. Spot risk early
• Turn merchant feedback into product change. Capture it, find the patterns.
• Partner cross-functionally across Sales, S&O, Launch, Support, Engineering, and Product to keep
• Use and improve a heavily AI-augmented operational toolkit. We move quickly because we automate

🎯 Requirements

• 3-5+ years of experience in customer success, strategic account management, or another
• Knowledge in digital marketing is a plus
• Demonstrated comfort with data - spreadsheets at scale, dashboards, and a strong instinct for
• You take ownership of outcomes, not activities. You operate without a playbook when needed, make
• Curiosity and fluency with AI tools. You've used modern AI assistants at a working level and want
• Comfort with ambiguity. The team and product are evolving fast - you see that as an opportunity

🎁 Benefits

• Global and growing fast: Be part of a fast-moving scaleup
• Ride of a lifetime: Accelerate your career and build your sales skills
• Instant impact: Take ownership and make a difference
• Big hearts and small egos: Surround yourself with smart, friendly people