Customer Success Manager

📋 Description

• Own a book of West region SMB accounts and build trusted partnerships that drive adoption, renewal
• Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.
• Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions
• Build account plans, identify risks/opportunities, and execute proactive playbooks to improve
• Collaborate cross-functionally to remove roadblocks and deliver solutions that matter.
• Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your

🎯 Requirements

• 2+ years of customer success, account management, or related client-facing experience managing a
• Proven track record of ownership and proactive problem-solving that led to measurable customer
• Strong relationship management and communication skills; comfortable leading demos and executive
• Operationally rigorous with experience navigating business systems for forecasting and health
• Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows.
• Comfortable managing a mixed SMB portfolio, prioritizing impact across multiple accounts.

🎁 Benefits

• Equity
• Benefits
• Reasonable accommodations for applicants with disabilities