Customer Success Manager

📋 Description

• Manage a dedicated portfolio of ~40-60 Mid-Market customers as their strategic partner across the
• Lead onboarding — running kickoffs and milestone check-ins, and guiding customers to their first
• Build a deep understanding of each customer's goals and translate them into measurable, mutual
• Provide proactive, consultative guidance through regular strategic touchpoints and value-driven
• Monitor customer health, spot adoption trends, and address risks before they impact success
• Partner with Account Management to support retention and expansion, and coordinate with Technical

🎯 Requirements

• 2+ years as a Customer Success Manager for technical products, in a SaaS environment
• Experience communicating with software developers in a technical capacity
• Opinionated about customer experience — you should have well-formed views in order to give
• Fluency in French, Russian, and/or Spanish (we are prioritizing multilingual candidates for this
• Located in Australia, New Zealand, United Kingdom or Ireland
• Bonus: experience designing lifecycle messages

🎁 Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• Professional development budget