Customer Success Manager

📋 Description

• Serve as a dedicated advisor to institutional clients, helping them navigate and optimize their use
• Build and maintain strong relationships with key stakeholders to ensure ongoing engagement and
• Partner with clients to develop tailored success strategies, identifying goals and key performance
• Conduct regular check-ins to review customer progress, align on strategic objectives, and provide
• Utilize customer usage data to provide meaningful recommendations that drive adoption and ensure
• Lead strategic business reviews with executive and technical stakeholders, offering guidance on

🎯 Requirements

• 2+ years of experience in account management, customer success, or a similar role within technology
• Proven ability to guide customers through complex technological or operational transitions, acting
• Strong analytical skills to interpret customer data and translate insights into actionable
• Experience managing high-value customer portfolios ($1M+ ARR) and successfully driving expansion
• Ability to create structured success plans and track progress toward key business outcomes.
• Excellent communication skills, capable of engaging with both executive leadership and technical

🎁 Benefits

• Competitive base salary, bonus and Equity
• 100% company paid health insurance for employee, partner and dependents
• Paid parental leave, paid vacation
• Free custom lunches, dinners and snacks
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring startup environment