Customer Success Manager

📋 Description

• Delivering world-class support to top clients
• Maintaining a balanced proactive/reactive relationship with assigned accounts
• Dedicated duties: account monitoring, regular check-ins, relationship building
• Reactive duties: training, product support, delegation for technical issues and feature requests

🎯 Requirements

• 3+ experience in affiliate marketing
• Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
• Consistent track record of providing stellar support to customers
• Embraces teamwork and cross-team collaboration
• Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
• A healthy dose of initiative and the ability to remain flexible

🎁 Benefits

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, healthy snack bar, and great coffee
• Flexible spending accounts and 401(k)
• Flexible Working: Responsible PTO policy
• Health and Wellness: up to 12 fully covered therapy/coaching sessions per year, monthly gym
• A Stake in Our Growth: Restricted Stock Units (RSUs)