Customer Success Manager

📋 Description

• Own the full relationship on your accounts, from onboarding through business reviews to renewals
• Consult clients on their Meta and Google campaigns, going beyond platform navigation into their
• Drive commercial outcomes on your accounts by growing revenue, improving retention and showing
• Work closely with Product and Solutions, feeding real client feedback into what gets built next
• Collaborate with a global team across Brno, Dubai and beyond, in writing and async
• Travel occasionally to meet clients in person for business reviews

🎯 Requirements

• At least two years of experience as a Customer Success Manager or Account Manager with direct
• Strong enough performance marketing knowledge to hold your own on Meta and Google Ads, campaign
• Comfortable pulling insight out of data and turning it into a recommendation a client can act on
• Experience as the client facing owner of a relationship, having run business reviews and handled
• Based in Dubai and able to commute to our JLT office
• Fluent English. Arabic is a plus given our client base in the region, though it is not required

🎁 Benefits

• Education budget for your development
• Quarterly performance bonus
• Phone allowance
• Flight ticket allowance
• Vacation allowance
• WFH Subsidy (€150 once per quarter)