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upselling business intelligence project management cross-functional collaboration cross-selling

📋 Description

  • Partner with product teams, developers, and engineering leaders to drive analytics maturity
  • Drive Net Revenue Retention (NRR), product adoption velocity, and customer advocacy conversion
  • Manage contract renewals and navigate complex renewal discussions
  • Identify and capitalize on up-sell and cross-sell opportunities
  • Build and maintain strong multi-level client relationships including executive-level engagement
  • Collaborate cross-functionally with product, support, and engineering teams

🎯 Requirements

  • Minimum of 1-3 years of experience as a CSM with small/mid-scale commercial clients
  • Exceptional interpersonal, listening, written, and verbal communication skills
  • Proven ability to build and maintain strong, multi-level client relationships
  • Experience working with quarterly or annual targets and achieving performance goals
  • Strong project management skills
  • Experience in Business Intelligence (BI) solution implementations preferred

🎁 Benefits

  • Bonus, equity, commissions, and restricted stock units may be provided
  • Full range of medical, financial, and/or other benefits
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