Customer Success Manager

📋 Description

• Strategic Account Direction: Own the post-onboarding lifecycle for enterprise-level customers
• Drive Deep Adoption: Move beyond basic usage to ensure the platform is "embedded" in the customer's
• Refreshed Engagement Practices: Lead high-impact business reviews (QBRs/CVRs) and executive
• Growth & Expansion: Partner with Retail Partnership Managers & Account Executives to
• Outcome Analytics: Transform complex data sets into actionable insights, proving the platform’s
• Champion Development: Cultivate deep relationships with senior loss prevention stakeholders

🎯 Requirements

• The Strategic Partner: You have experience in Enterprise Customer Success or Account Management
• Data-Driven Storyteller: You don't just report numbers; you explain what they mean. You can take
• Growth Mindset: You have a "commercial eye" and can naturally spot opportunities where our platform
• Master of Influence: You excel at driving change without direct authority, coaching customers to
• Proactive Problem Solver: You don't wait for a customer to flag an issue. You monitor health
• Collaborative & Adaptive: You enjoy working in a specialised ecosystem, seamlessly taking over

🎁 Benefits

• Competitive salary range: Depending on level of experience of $85,000 - $105,000 (IC3)
• Annual bonus: Eligibility for a $3,300 bonus at the end of the financial year if we’ve hit our
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your
• Focus on mental and physical health: We understand how vital our health is and have policies to