Customer Success Manager

📋 Description

• Lead the onboarding of new customers, aligning business objectives, implementation milestones
• Develop and maintain customer success plans that connect business goals, platform use cases, and
• Build and nurture trusted relationships with executive leaders, decision-makers, and strategic
• Monitor customer adoption, engagement, retention, and value realization metrics to identify risks
• Conduct executive business reviews and strategic customer meetings to present performance
• Identify opportunities for account expansion by understanding evolving customer needs and

🎯 Requirements

• Strong interest in developing a career in Customer Success, particularly in strategic customer
• Ability to build trusted relationships, understand different perspectives, and identify customer
• Strong consultative communication skills, including the ability to facilitate discussions, align
• Basic understanding of customer onboarding, platform adoption, retention, account expansion, and
• Analytical mindset and familiarity with performance indicators, with the ability to interpret data
• Excellent communication, active listening, empathy, and influencing skills to engage effectively

🎁 Benefits

• Remote work: The opportunity to work remotely from Brazil.
• Professional development: Opportunities to explore new projects, technologies, and career
• Career mobility: Access to internal career opportunities and professional growth through a
• Cross-functional collaboration: Opportunities to work closely with Product, Engineering, Technical
• Strategic customer impact: The opportunity to build meaningful client relationships and contribute
• Continuous learning: Opportunities to develop consultative, analytical, communication, and customer