Customer Success Manager, Ad Sales (Milan)

📋 Description

• Build deep client relationships with Spotify’s advertiser and agency partners.
• Be the client’s primary contact through the sales and campaign lifecycle.
• Lead RFP responses and media planning across all buying channels.
• Attend client meetings for campaign prep, launch, optimization and reporting.
• Collaborate with cross-functional teams to meet key metrics and outcomes.
• Own post-campaign analysis and recommendations to drive repeat business.

🎯 Requirements

• Bachelor’s degree in Sales, Advertising, Marketing, or Business.
• 3+ years in digital media planning or buying.
• Strong understanding of advertising metrics and ecosystem.
• Excellent client service; translate requests into actions.
• Proficient in Excel and PowerPoint; CRMs, OMSs, ad servers.
• Fluent Italian and English (spoken and written).

🎁 Benefits

• Hybrid role in Milan: office 2-3 days/week, with remote options.
• Flexible work-from-home arrangement.
• Work with Spotify’s advertiser and agency partners.
• Inclusive, equal-opportunity employer.