Customer Success Manager

📋 Description

• Manage named accounts to drive engagement and satisfaction across the customer lifecycle.
• Establish key customer relationships and conduct regular check-ins to address needs.
• Develop relationships with key buyers and influencers and leverage them throughout the lifecycle.
• Partner with customers to build joint success plans and deepen Sophos adoption.
• Deliver outstanding customer experiences and enable cross-sell and upsell of services.
• Monitor analytics and KPIs to reinforce value and improve the customer experience.

🎯 Requirements

• 3+ years in customer success; experience in support, sales, or biz dev is a plus.
• Excellent communication and relationship-building; accountable for customer success.
• Experience translating customer issues into business/solution requirements.
• Trusted advisor to senior executives; build strategic account plans.
• Strong organization; milestones and on-track project plans.
• Cybersecurity experience is required.

🎁 Benefits

• Remote-first working model; some roles may require hybrid.
• Great team spirit and collaborative culture.
• Diversity and inclusion networks that build community.
• Annual charity and volunteering initiatives.
• Global wellbeing, fitness, and related programs.