Customer Success Manager, AI Agents

📋 Description

• Own a book of live accounts - Know every one — what's live, what's broken, who's quiet, who's
• Run follow-ups relentlessly - Open items, deals, escalations, promised call-backs. This is most of
• Take new customers live - Set up call forwarding, build their flow, connect supported integrations
• Configure the product - Flow builder, prompt builder, transfer settings, notification rules. Most
• Be on the phone - Several customer calls a day — onboarding, check-ins, escalations, saves. The
• Protect and grow revenue - Spot churn risk early and intervene. Work past-due invoices. Close

🎯 Requirements

• 2+ years in B2B Customer Success, Account Management, or Tech Support owning a named account list.
• Hands-on software configuration experience (automations, IVR, phone trees, CRM, no-code tools)—not
• Technical fluency: capable of reading API docs, understanding webhooks, and self-learning new tools.
• Daily phone communication with clients (not email-only).
• Proven experience carrying a retention, renewal, or upsell target.
• Clear, confident spoken English for live calls with US business owners and clinic staff.

🎁 Benefits

• Fully remote
• Flexible hours with alignment to US client working hours
• Opportunity to grow fast in an early-stage AI company
• Collaborate with an integration engineer for technical escalations
• Own your accounts with full accountability and proactive ownership
• Contribute to back-office automation ideas