Customer Success Manager, APAC

📋 Description

• Manage a portfolio of customers, applying scalable, repeatable playbooks to drive adoption
• Establish regular touchpoints to track progress against adoption goals and technical objectives
• Identify targeted key accounts within your portfolio and partner with the commercial team to grow
• Develop trusted advisor relationships with key stakeholders across your portfolio
• Translate customer product usage data into actionable guidance for customers
• Monitor customer health scores and predictive risk indicators to flag and resolve at-risk accounts

🎯 Requirements

• Bachelor's degree with 1–3 years of experience in Account Management, Customer Success, or a
• Business-level proficiency in English is required
• Business-level proficiency in additional APAC languages (e.g., Mandarin, Korean, Japanese) is not
• Comfort and familiarity with AI tools to drive efficiency in account management, reporting, and
• Comfort managing a portfolio of accounts efficiently, using scalable processes over highly bespoke
• Ability to translate business requirements into business value, and collaborate with Sales to