Findigs

11-50
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Customer Success Manager

Customer Support

Added

14 days ago

Location

🇺🇸 New York

Type

Full time

Salary

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Related skills

hubspot salesforce intercom jira ai

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Serve as primary contact and trusted advisor for a Findigs client portfolio
Identify AI tools/workflows to improve account management at scale
Manage NRR and pursue expansion with sales; build upsell cases
Lead quarterly business reviews with stakeholders and align on goals
Monitor account health and product usage with dashboards and AI alerts
Foster cross-functional relationships and map Findigs outcomes to client KPIs

🎯 Requirements

3+ years in a customer-facing role (CS/AM) in B2B SaaS
Excellent written and verbal communication with senior stakeholders
Strong technical aptitude and quick learner
Proficient with AI tools; capable of simple automations
Experience with CRMs (Salesforce, HubSpot) and support tools (Zendesk, Jira)
Bachelor's degree or equivalent practical experience

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