Customer Success Manager

📋 Description

• Build and execute engagement strategies that drive adoption and deliver measurable, provable
• Lead and support change management efforts, building buy-in across stakeholders and aligning teams
• Ensure customers are getting full value from Auror's platform and modules, proactively closing any
• Turn customer data into clear, compelling stories that demonstrate impact and keep value visible to
• Partner closely with our Retail Partnership Managers (Account Managers) to strengthen enterprise
• Proactively surface insights from customer data to improve outcomes for the customer and feed

🎯 Requirements

• Solid track record in Customer Success, Account Management, or a similar customer-facing role —
• Comfortable managing accounts through different life cycles with a working grasp of account health
• Confident using internal AI tools; bonus if you've built AI-powered workflows.
• Data-driven storyteller: able to turn raw engagement data into compelling narratives about crime
• Commercial eye to spot opportunities for platform expansion.
• Proactive in monitoring health metrics and intervening early.

🎁 Benefits

• Competitive salary range: A$90,000 - A$115,000 (IC3)
• Annual bonus: Eligibility for A$3,300 bonus at end of financial year
• Employee share scheme
• Flexibility: Healthy work/life blend
• Shorter work weeks: Friday afternoons off at full pay
• Health insurance: Up to A$1,500/year with Bupa